Each customer is assigned a dedicated Account Manager as their “single point of contact.” The AM is an internal customer advocate, whose single focus is to meet or exceed customer requirements and expectations. As the center-point of the organization, the Account Manager interfaces with every department in Proto-Pac Engineering to coordinate and manage the order process through the shop. The AM also maintains a dialog with each customer to report the status or any changes in status of every order.

The Account Manager:

• Handles all facets of customer programs
• Acts as the internal customer advocate
• Maintains a dialog for:
  • Reschedules
  • Quotes/Re-quotes
  • Documentation requirements
  • Material Issues
    • Sudden changes in lead time or price
    • Pending obsolescence
    • Last time buys
    • Potential component equivalents

Upon the establishment of a partner relationship, a customer/partner will be issued a user name and password and be registered for access to a secure area of the website, where they may:

• Check open orders in real time
• Access the Proto-Pac Engineering company directory
• Use a secure “file drop” section for automatic ftp uploads of large files